Privacy Policy

Last updated: 23rd September, 2025

Dual ApS ("we", "our", "us") is committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and your rights under applicable data protection laws (including the EU General Data Protection Regulation – GDPR).

1. Who we are

  • Company name: Dual ApS
  • CVR number: 32309542
  • Address: Sjællandsgade 51 1tv, 2200 Copenhagen, Denmark
  • Contact email: hello@wearedual.dk

2. What information we collect

When you use our website (dual.dk), we may collect:

  • Contact form details: your name, your email address, your company name, enquiry details, budget range & timeline.
  • Technical information: anonymised usage data via Fathom Analytics (see Section 4, below).
  • Cookies: only a standard PHP session cookie for rate limiting. We do not use tracking or marketing cookies.

We do not accept file uploads, and we do not operate a newsletter.

3. How we use your data

We process personal data for the following purposes:

  • To respond to your enquiry and provide the information or services you request.
  • To manage business correspondence.
  • To maintain website security and performance.
  • To understand how visitors use our website (via Fathom Analytics).

4. Analytics

We use Fathom Analytics, a privacy-focused service based in Canada, to collect anonymised statistics about website usage.

  • Fathom does not use cookies or store personal profiles.
  • Data such as IP address, page views, referrer, and browser information are anonymised within 30 minutes.
  • Data is transferred to Canada under appropriate safeguards, including a Data Processing Agreement and Standard Contractual Clauses.

For more information, see Fathom's Privacy Policy.

5. Legal basis

We rely on the following legal bases under GDPR:

  • Legitimate interest: responding to enquiries and running our business.
  • Legal obligation: complying with any applicable laws.

6. Retention

  • Enquiry emails are retained in our email system for up to 12 months, unless there is an ongoing client relationship that requires longer retention.
  • After this period, they are securely deleted.

7. Security

We implement industry-standard measures to protect personal data, including SSL encryption, rate limiting, spam filtering, and secure transmission. Access to enquiry data is restricted to authorised personnel only.

8. Your rights

Under GDPR, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict processing in certain circumstances.
  • Lodge a complaint with your local data protection authority (in Denmark, Datatilsynet).

To exercise your rights, please contact us at hello@wearedual.dk.

9. Children

Our services are directed at businesses and are not intended for children under 16.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.